Returns & Exchanges
We want you to love your COOLA products as much as we do, which is why we offer a 30-day satisfaction guarantee on all orders placed through our website. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange for a more suitable formula.
Initiate Your Request
Visit our online returns portal and enter your order number and shipping zip code to start the process.
Print Your Label
Select the items you wish to return or exchange and print the prepaid USPS shipping label generated for your convenience.
Pack and Ship
Securely pack your items in the original packaging if possible and drop the package off at any authorized USPS location.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing